Privacy Policy

Carpe Lab ("Carpe Lab," "we," "us," or "our") is a software company based in South London, United Kingdom. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit carpe-lab.com, book a call with us, or otherwise use our websites, products, or services (collectively, the "Services"). It is written in plain English and is intended as a general policy; it is not legal advice.

Information we collect

We collect information that you provide directly to us, which may include:

• Contact and business details you share when you book a call, fill in a form, or email us — such as your name, company, phone number, and email address.
• The contents of your messages and anything you tell us about your business during an enquiry, audit, or project.

We also automatically collect limited technical and usage information, such as:

• Browser type, device, and operating system details.
• IP address and approximate location.
• Pages visited and general analytics about how the Services are used.

How we use your information

We use the information we collect to:

• Respond to your enquiries and arrange and conduct calls.
• Provide, maintain, and improve the Services and our work for clients.
• Send you information you've asked for, or that's relevant to a live engagement.
• Comply with our legal and regulatory obligations.

We rely on third-party tools to run our business — for example, Cal.com for scheduling and standard website analytics. These providers process information on our behalf and only to the extent needed to provide their service.

Booking a call

When you book a call through our site, your booking is handled by Cal.com. The details you submit (such as your name, email, and any notes) are shared with Cal.com to schedule the meeting and send confirmations and reminders. Their handling of that data is governed by their own privacy policy.

Sharing and retention

We do not sell your personal information. We share it only with the service providers who help us operate (such as hosting, scheduling, and analytics providers), or where we are required to do so by law or in response to a valid legal request.

We keep your information only for as long as is reasonably necessary for the purposes described above, or for as long as required by law.

Security

We take reasonable administrative, technical, and organisational measures designed to protect information from unauthorised access, use, alteration, or disclosure. Where we host data ourselves, we use UK / EU infrastructure. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your rights

If you are in the UK or EU, you have rights under the UK GDPR and applicable data protection law, including the right to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last updated" date at the top of this page. Continued use of the Services after a change indicates acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy or your data, contact us at:

Carpe Lab
South London, United Kingdom
Email: info@carpe-lab.com